TOUGH
TRANSFORM, UPSKILL, OPERATE, GROW AND HAPPINESS
A new initiative was launched for our clients named TOUGH series of Blended Learning Solutions to enable organizations to work on enhancing employee commitment during these troubled times.
The series has a set of 30 courses broken into three levels – TOUGH, TOUGHer AND TOUGHest in line with age old moniker Tough times calls for Tough Measures.
Understanding self, Influencing teams and coaching them during these times is how the series has been built.
Our experienced trainers are handling the students to learn and apply it on their jobs to transform their workplaces and spread happiness.
The TOUGH Program
Background
The TOUGH program consists of thirty modules specially designed for the workforce as they return to or continue to adjust to the new normal working conditions in the post COVID-19 era.
Structure
TOUGH itself is an acronym that stands for five important aspects that we need to address in these times:
Learning Flow
1
2
3
4
5
6
7
1
Online Registration
2
Self Learning
3
Assessment
4
Virtual Classroom
5
Project
6
Dashboards
7
Certifications
Series
With the age-old moniker – Tough times call for tough measures, the TOUGH program is divided into three series.
The TOUGH Curriculum
30 modules specially designed for the returning workforce in the new normal
TOUGH
10 modules for front-line employees to help understand self and restart working
| Course | Content |
|---|---|
| 1. Who am I? | Discover yourself and improve your mindset |
| 2. How do I handle sudden changes? | Understand and manage your response to disruptions |
| 3. Can I work from home efficiently? | Work from home in a productive manner |
| 4. Can I create engaging content for my customers? | Create online presentations that are content rich, visually appealing and mentally engaging |
| 5. How do I retain my customers in the present scenario? | Engage with and retain your customers under adverse circumstances |
| 6. How do I make my online communication impactful? | Engage with your customers online keeping the balance of the various tools available |
| 7. How do I sell more with less | Improve your selling skills |
| 8. How do I solve customer problems? | Understand apply the concepts of consultative selling |
| 9. What are my feelings? | Learn to work with your feelings |
| 10. What should I do with my feelings? | Learn to work with your feelings |
TOUGHer
10 modules for frontline supervisors to help understand and improve team performance
| Course | Content |
|---|---|
| 11. Adapt and Evolve | Tips and techniques to be flexible in all situations |
| 12. Forever Resilient | Understand the importance of staying the course |
| 13. Synergy in Virtual Teams | Manage teams in the virtual space |
| 14. Effective Virtual Team Meetings | Conduct effective team meetings in the virtual space |
| 15. Negotiate like a Master | Improve your skills to create win-win situations |
| 16. Always Be Closing | Achieve your targets by focusing on the outcome |
| 17. The Brand in Me | Create a unique identity for yourself |
| 18. The Future me | Develop the habit of continuous learning |
| 19. Simplify Your Stress | Understand the causes for and handle stressful situations |
| 20. Face Your Fears | Recognize and overcome your fears |
TOUGHest
10 modules for managers to help coach and train by understanding development needs
| Course | Content |
|---|---|
| 21. The Leader in Me | Recognize your leadership style |
| 22. Lead to Succeed | Use your leadership style to perform better |
| 23. Guru Online | Conduct effective trainings in the virtual space |
| 24. Drona Online | Impart effective coaching in the virtual space |
| 25. The Social Salesperson | Develop your digital selling skills |
| 26. Think! Different!! | Solve problems through creative thinking |
| 27. I, My Customer | Think like the customer to pre-empt their problems |
| 28. The Ambassador in Me | Understand the techniques of selling yourself |
| 29. Channeling Anger | Recognize your triggers and prevent losing your temper |
| 30. Happiness Unlimited | Learn to be truly happy given any circumstance |